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Report a bug FAQ's
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Who do I contact for urgent technical issues?
For urgent issues, please contact our support team directly at info@coachingwallah.com] or call us.
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Can I track the status of my bug report?
Yes, you can track the progress of your bug report under your account’s “My Reports” section, where you’ll find updates and the current status.
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How long does it take to fix a bug?
The resolution time depends on the complexity of the bug. Minor issues may be fixed within a day, while more complex bugs may take longer.
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How will I know if my bug has been fixed?
You will receive an email notification once the issue has been resolved. You can also check the status of your report under the “My Reports” section of your account.
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What happens after I report a bug?
Once you’ve submitted a bug report, our technical team will review and investigate the issue. We aim to resolve bugs as quickly as possible.
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What information should I include when reporting a bug?
Please include:
- A clear description of the issue
- Steps to reproduce the bug
- The browser/device you’re using
- Screenshots or screen recordings (if possible)
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How do I report a bug on Coaching Wallah?
To report a bug, click on the “Support” or “Help” section at the bottom of the platform, then select “Report a Bug.” Fill out the form with details about the issue and submit it.